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Terms of Sales
ARTICLE 1 - Scope
These General Conditions of Sale (known as “CGV”) apply, without restriction or reservation to any customer. all sales concluded by the Seller to non-professional buyers (“Customers or the Customer”), wishing to acquire the products offered at their disposal. the sale (“The Products”) by the Seller on the site https://www.universpoussette.com. The Products offered at sold on the site are the following: Childcare products (strollers, car seats, carrycots, baby doors, baby rooms, bath accessories, meal accessories)…
The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site https://www.universpoussette.com which the customer is required to read before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer. of the Customer.
Product offers are subject to availability, as specified when placing the order.
These General Conditions of Sale are available at: at any time on the site https://www.universpoussette.com and will prevail over any other document.
The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided below. for this purpose before implementing the online ordering procedure on the site https://www.universpoussette.com.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
ALSA KA, SARL
Share capital of 100,000 euros
Registered at the RCS of Strasbourg, under number 883 257 271
1 Rue de Marienthal 67240 Bischwiller
Intracommunity VAT number FR30883257271
The Products presented on the site https://www.universpoussette.com are offered at a reasonable price. sales for the following territories:
In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside the European Union and French Overseas Territories, the price will be calculated according to the price. excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be at is the sole responsibility and responsibility of the customer. of the Customer.
ARTICLE 2 - Price
The Products are supplied at the current prices appearing on the site https://www.universpoussette.com, when the order is registered by the Seller.
Prices are expressed in Euros, excluding VAT and including VAT with the VAT rate in force for each country.
The prices take into account possible reductions which may be granted by the Seller on the site https://www.universpoussette.com.
These prices are firm and non-revisable during their validity period. but the Seller reserves the right, outside the validity period, to modify the prices at any time. any time.
The prices do not include processing, shipping, transport and delivery costs, which are charged additionally, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested to the Customer corresponds to the total amount of the purchase, including these costs. An invoice is established by the Seller and given to the Customer upon acceptance of payment
ARTICLE 3 – Commands
It is up to the Customer to select on the site https://www.universpoussette.com the Products he wishes to order, according to the following conditions:
- The customer chooses the products of their choice and adds them to their basket via the "Add to Basket" button. He must then click on the order button to create a customer account and indicate his desired delivery address. Finally, during the last step, he must read and accept these general conditions of sale before proceeding to payment.
- Product offers are valid as long as they are visible on the site, while stocks last.
- The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.
- Any order placed on the site https://www.universpoussette.com constitutes the formation of a contract concluded at the same time. distance between the Customer and the Seller.
- The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
- The Customer will be able to follow the progress of their order on the site.
- Any cancellation of the order by the Customer will only be possible before delivery of the Products (irrespective of the provisions relating to the application or not of the legal right of withdrawal).
ARTICLE 3 Bis - Customer area - Account
In order to place an order, the Customer is invited to order à create an account (personal space).
To do this, they must register by completing the form that will be offered to them. at the time of ordering and undertakes to comply with the order. provide sincere and accurate information regarding their marital status and contact details, including their email address.
The Customer is responsible for updating the up-to-date information provided. It is made clear to him that that he can modify them by connecting to his account.
To access his personal space and order history, the Customer must identify himself with the using their username and password which will be communicated to them after registration and which are strictly personal. As such, the Client prohibits any disclosure. Otherwise, he will remain solely responsible for the use made of it.
The Customer may also request unsubscription by going to: the dedicated page on your personal space or sending an email to : firstname.lastname@example.org. This will be effective within a reasonable time frame.
In the event of non-compliance with the general conditions of sale and/or use, the site https://www.universpoussette.com will have the possibility of resolving the issue. to suspend or even close a customer's account after formal notice sent electronically and without effect.
Any account deletion, whatever the reason, results in the pure and simple deletion of all personal information of the Customer.
Any event à a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not incur liability. from the Seller.
Creating an account entails acceptance of these general conditions of sale.
ARTICLE 4 - Payment conditions
The price is paid by secure payment, according to the following terms:
- payment by credit card
- payment by Paypal in cash or in 4 installments free of charge if the option is offered by Paypal
- payment in 3 installments by credit card (via our service provider Alma) with 1.5% fees. A day ago 1 business day wait additional payment compared to the time limit indicated for this payment method.
- or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)
The price is payable in cash by the Customer, in full. on the day the order is placed.
In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions appearing above, to suspend or cancel delivery of current orders placed by the Customer.
Payment data is exchanged in encrypted mode. thanks to the protocol defined by the approved payment provider. intervening for banking transactions carried out on the site https://www.universpoussette.com.
Payments made by the Customer will only be considered final after actual receipt by the Seller of the sums due.
The Seller will not be required to carry out any repairs. the delivery of the Products ordered by the Customer if the latter does not pay the price in full. under the conditions indicated above.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in mainland France or in the following area(s):
Belgium, Luxembourg, Germany, Switzerland, Italy, Spain, Portugal, Andorra, Austria, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Liechtenstein, Malta, Netherlands, Poland, Romania, United Kingdom, Czech Republic, Slovakia, Slovenia, Sweden, Turkey.
Deliveries take place within a period of between 24 hours and 8 weeks depending on the products to be delivered. the address indicated by the Customer when ordering on the site. deliveries to home are on the ground floor, at the foot of the building.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability. of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.
If the Products ordered have not been delivered delivered within two weeks after the indicative delivery date, for any reason other than force majeure or the act of the Customer, the sale may be resolved at the discretion of the customer. the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, at the latest. excluding any compensation or withholding.
In the event of an order with several products with different delivery times, only one shipment will take place during the longest delivery time. However, if the Customer wishes to receive the items based on their availability, he must inform the seller by email or telephone.
Deliveries are ensured by an independent carrier, at your destination. the address mentioned by the Customer when ordering and to the address provided by the Customer. which the carrier can easily access.
When the Customer has taken charge of the to call on a carrier that he chooses himself, delivery is deemed to have been made upon delivery of the Products ordered by the Seller to the carrier who accepted them without reservations . The Customer therefore acknowledges that it is the carrier who is responsible for making delivery and has no warranty recourse against the Seller in the event of failure to deliver the goods. goods transported.
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs associated therewith shall be paid. s will be subject to specific additional invoicing, based on a quote previously accepted by the customer. in writing by the Client.
The Customer is required to check the condition of the products delivered. It has a 48 hour turnaround time. from delivery to make complaints by email, accompanied by all relevant supporting documents (photos in particular). Past this deadline and at this time failure to respect following these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at the same time. at its expense, the Products delivered whose lack of conformity or the apparent or hidden defects will have been corrected. duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
The transfer of risks of loss and deterioration relating thereto will only be carried out in advance. that at the moment when the Customer will take physical possession of the Products. The Products therefore travel at the Seller's risk except when the Customer has chosen the carrier himself or opts for delivery without signature.
In the event of delivery to a Chronopost relay point, the Customer has:
- 14 days for a post office or Chronopost agency,
- 8 days in pick-up relay
- 3 days in pick-up station
to collect the package(s). Yes, past At this time, the article has not been delivered. recovered, two solutions are possible:
1. Redelivery of your order, for a flat rate of 20€ / parcel
2. Cancellation of your order with reimbursement of the initial order (products + possible shipping costs) and deduction of a flat rate of 20 euros. / parcel
In the event of a dispute arising from non-receipt of an order, it is agreed that the judgment issued by the carrier shall be binding. The continuation of its investigation will prevail as a final decision. It is important to emphasize that the seller cannot be held responsible for the circumstances relating to the purchase. non-delivery. Consequently, the seller will not incur any reimbursement or redelivery obligation in the event of such a dispute
ARTICLE 6 - Transfer of ownership
The transfer of property of Products from the Seller to the Customer will not be carried out only after full payment of the price by the latter, regardless of the delivery date of said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of article L221-18 of the Consumer Code «
For contracts providing for the regular delivery of goods during a defined period, the period runs from from receipt of the first item. »
The right of withdrawal can be exercised without delay. online, at using thewithdrawal form attached and also available on the site or any other declaration, devoid of ambiguity, expressing the will to withdraw and in particular by postal mail addressed to the to the Seller at the postal or email details indicated at ARTICLE 1 of the General Terms and Conditions.
Returns are subject to payment. carried out in their original and complete condition (packaging, accessories, instructions, etc.) allowing their remarketing at any time. New condition. Damaged, soiled or incomplete Products are not returned.
Return costs remaining at your expense. the responsibility of the Customer.
A. The Customer must contact the Seller at contact email@example.com within 14 days of receipt of the products. In the message, must be specified products wishing to be returned.
B. After validation by the Seller, the Customer may return the products to the seller. the following address: Univers Poussette – 1 Rue de Marienthal – 67240 Bischwiller. The Customer will choose the carrier of his choice and will take care of the delivery. It is responsible for the costs linked to return transport.
The Seller has the possibility of to mandate a carrier to the customer's home or to the customer; the address of your choice in mainland France (excluding the coastal islands and Corsica) to collect the packages. A flat rate of 40€ per package will be applied. The carrier's day of arrival may be chosen by the Customer. In the event of absence during the carrier's passage, a flat rate of 20€ will be invoiced.
C. Upon receipt by the Seller of the return of the products, they will be examined. Reimbursement of the item - excluding possible delivery costs paid by the Customer if applicable – will be carried out within a maximum period of 14 days after receipt by us. The return costs linked to the return are at your expense. the responsibility of the Customer, will not be refunded.
If the request for cancellation of the order is made after shipment of the packages and before delivery to the Customer, 40€ transport costs (shipping costs + return costs) will be deducted from the final reimbursement.
If the item returned is not in its original packaging and condition (NEW) and cannot be resold as a new product, the return will not be validated. and no refunds will be made. In this case, the products may be delivered to the Customer for a flat rate of €20.00. / parcel
In the following cases, return and reshipping costs are covered by the Seller, provided that the customer provides the photos requested by the Seller if applicable. .
- The product received by the customer is not the correct one following an error. a sending error on our part. (Photos of the product received may be requested)
- The product received by the customer presents an original defect (Subject to sending explicit photos)
- The product received by the customer has arrived damaged (Subject to sending explicit photos)
It is still essential to contact our customer service in advance, before any parcel is returned.
ARTICLE 8 - Responsibility of the Seller - Guarantees
The Products supplied by the Seller benefit from:
- of the legal guarantee of conformity, for Products which are defective, damaged or damaged or which do not correspond to their specifications. the order,
- the legal guarantee against hidden defects resulting from a defect in material, design or manufacturing affecting the products delivered and making them unfit for use. use,
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
« The seller is required to deliver goods that comply with the contract and is responsible for any lack of conformity. existing at the time of delivery. It also responds to non-compliance issues. resulting from packaging, assembly instructions or installation where this has been corrected. upgrade his responsibility by the contract or has been carried out under his responsibility. »
Article L217-5 of the Consumer Code
« The property complies with the contract:
1° If it is fit for use the usually expected use of similar property and, where applicable:
- if it matches the description given by the seller and possesses the qualities that the latter presented to the seller. to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative , particularly in advertising. or labeling ;
2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for use. any special use sought after by the buyer, worn à the knowledge of the seller and that the latter has accepted. »
Article L217-12 of the Consumer Code
« The action resulting from the lack of conformity with the is prescribed after two years; from the date of delivery of the property. »
Article 1641 of the Civil Code.
« The seller is bound by the guarantee. due to hidden defects in the item sold which make it unfit for sale. the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would not have given it away. than a lower price, if he had known them. »
Article 1648 paragraph 1 of the Civil Code
« Action resulting from redhibitory defects must be brought by the purchaser within a period of two years from the date of purchase. from the discovery of the defect. »
Article L217-16 of the Consumer Code.
« When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him, granted during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days comes in addition to the duration of the guarantee which remained at run. This period runs for a short time. from the buyer's request for intervention or the updating of the item. provision for repair of the property in question, if this provision is made disposition is subsequent to the request for intervention.
In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-compliance with the product. of the Products or the existence of hidden defects in the product. since their discovery.
The Seller will reimburse, replace or repair Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be refunded based on the rate charged. and return costs will be reimbursed upon presentation of supporting documents.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days following the Seller's discovery of the defect compliance or hidden defect. This reimbursement can be made by transfer or bank check.
Responsibility of the Seller cannot be held liable in the following cases:
· non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify
· in case of misuse, improper use professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
· The photographs and graphics presented on the site are not contractual and cannot incur any liability. from the Seller.
The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.
The seller is not obligated to provide loaner equipment in the event of a replacement. or the manufacturer would take back the Customer's product to repair it under the warranty. However, loaner equipment can be put to use. provision - if available there is - by the seller for a flat rate of 40€ per package.
ARTICLE 9 - Personal data
The Customer is informed; that the collection of its data at the same time Personal character is necessary to achieve this. the sale of the Products and their issue/delivery, entrusted to the Seller. These data Personal information is collected solely for the execution of the sales contract.
9.1 Collection of data personal character
The data to be used personal character which are collected on the site https://www.universpoussette.com are as follows:
When creating the Customer / user account:
Names, first names, postal address, telephone number and e-mail address.
As part of the payment for the Products offered on the site https://www.universpoussette.com, it records financial data relating to the bank account or your account. the Customer's/user's credit card.
9.2 Recipients of personal data personal character
The data to be used Personal information is reserved for your personal information. the sole use of the Seller and its employees.
9.3 Data controller
The data processing manager is the Seller, within the meaning of the Data Protection Act and within the meaning of the Data Protection Act. from May 25, 2018 of Regulation 2016/679 on data protection personal character.
9.4 limitation of processing
Unless the Customer expresses his express agreement, his data will be stored separately. Personal information is not used externally. advertising or marketing purposes.
9.5 Data retention period
The Seller will keep the data thus collected for a period of 5 years, covering the period of limitation of liability. applicable contractual civil law.
9.6 Security and confidentiality
The Seller implements organizational, technical, software and physical security measures. digital technology to protect personal data against alteration, destruction and unauthorized access. However, it is at risk; point out that the Internet is not a completely secure environment. and the Seller cannot guarantee the security of the product. transmission or storage of information over the Internet.
9.7 Implementation of Customer and user rights
In application of the regulations applicable to personal data, personal character, Customers and users of the site https://www.universpoussette.com have the following rights:
· They can upgrade update or delete the data that concerns them in the following way:
by logging into your customer account in the my information section. .
· They can delete their account by writing to the email address provided à Article 9.3 « Data controller »
· They can exercise their right of access to know the personal data concerning them by writing to the address indicated à Article 9.3 « Data controller »
· If the data at personal character held by the Seller are inaccurate, they may request the updating of the personal data held by the Seller. update information by writing to the address indicated à Article 9.3 « Data controller »
· They can request the deletion of their data at personal character, in accordance with applicable data protection laws by writing to the address indicated à Article 9.3 « Data controller »
· They can also request portability. data held by the Seller to another service provider
· Finally, they can object to the processing of their data by the Seller
These rights, as long as they do not oppose the the purpose of the treatment, can be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated above.
The data controller must provide a response within a maximum period of one month.
In the event of refusal to grant at the Customer's request, the latter must be motivated.
The Customer is informed; that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a competent authority. judicial
The Client may be invited to à check a box under which he agrees to receive emails informative and advertising character on the part of the Seller. He will always have the possibility of to withdraw its agreement to at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Property intellectual
The content of the site https://www.universpoussette.com is the property of of the Seller and its partners and is protected. by French and international laws relating to the property intellectual.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
ARTICLE 11 - Applicable law - Language
These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.
These General Terms and Conditions are written in French. In the event thatù they would be translated into one or more foreign languages, only the French text would be authentic in the event of a dispute.
ARTICLE 12 - Disputes
For any complaints please contact customer service at the postal or email address of the Seller indicated at ARTICLE 1 of these General Terms and Conditions.
The Customer is informed; that he can in any event resort to legal action. conventional mediation, with existing sectoral mediation bodies or through any alternative method of resolving disputes (conciliation, for example) in the event of a dispute.
The Customer is also informed; that he can also resort to the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes relating to purchase and sale operations concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by themselves ;diation, will be submitted to the competent courts under the conditions of common law.
Effective since 11/25/2021.